Get help: search, ask Avee, open a ticket

Search the guides, ask Avee a question in your own words, and when you are stuck, send a ticket to a real person.

4 parts · 2 minGetting helpFor the office

The lesson plays on a sample agency, so nothing you do in it changes anything. Open any item in the lesson's panel to read about it, and press See how to watch it done.

What this lesson covers

Everything the lesson says, part by part.

  1. 1

    On the way: Help is in the sidebar.

    This is Help

    Step-by-step guides for everything in AveeCare, these lessons, and a direct line to us.

    In the sidebar under Help, at any time.

    On this page

    Search the guidesOr ask a question

    Type what you are trying to do. The guides that match are listed as you type.

    See how shows:

    1. Search Try reassign a visit.
    Ask AveeA question in your own words

    Ask a whole question and Avee answers from the guides, with the guides it used.

    See how shows:

    1. Ask Avee answers from the guides.
    Read the guide
    Read a guideStep by step

    Each guide walks through one job, step by step.

    See how jumps ahead to part 2: A guide.

    Read the guide
    These lessonsAveeCare Learn

    Learn has every lesson, like this one.

    See how shows:

    1. Learn Beside Guides.
    Ask a real personSupport tickets

    Support has every ticket your office sent us and our replies.

    See how jumps ahead to part 3: Your support tickets.

  2. 2

    On the way: A guide opens in place.

    A guide

    One job, step by step, with the questions people ask about it.

    Help › Guides, then a guide.

    On this page

    The stepsIn order

    Follow the steps in order. Many guides end with frequently asked questions.

    See how shows:

    1. The guide Scroll for every step.
    Back to all guidesThe list again

    Back takes you to every guide.

    See how shows:

    1. Back At the top of the guide.
  3. 3

    On the way: Support is the last tab.

    Your support tickets

    Every ticket your office has sent us, and our replies.

    Help › Support.

    On this page

    Open ticketsAnd our replies

    Outstanding lists tickets still open. Resolved & closed keeps the rest.

    See how shows:

    1. Resolved & closed Outstanding is above it.
    Send a new ticketA real person reads it

    New ticket asks what kind of help you need, then what happened in your own words.

    See how jumps ahead to part 4: Contact support.

  4. 4

    On the way: New ticket.

    Contact support

    A real person reads this. Tell us what happened in your own words.

    Help › Support › New ticket.

    On this page

    What can we help with?A question, a problem, an idea, billing

    Pick the closest one. Not sure? Pick any; we will sort it out.

    See how shows:

    1. I have a question Or something’s broken, an idea, or billing.
    Send itOur reply comes back to Support

    Send to support sends it to us. Our reply appears on the Support tab.

    See how shows:

    1. Send to support Nothing is sent until you press it.

At the end

Now you know where to get help

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