Cookie Policy
Last updated: January 7, 2025
Effective Date: January 7, 2025
1. Introduction
This Cookie Policy explains how AveeCare LLC ("AveeCare," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website (aveecare.com) and use our home care management platform and mobile applications (collectively, the "Services").
By using our Services, you consent to the use of cookies and similar technologies as described in this policy. If you do not accept the use of cookies, please disable them as described below or refrain from using our Services.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used.
Cookies can be categorized by their lifespan and origin:
- Session Cookies: Temporary cookies that are deleted when you close your browser
- Persistent Cookies: Cookies that remain on your device for a set period or until you delete them
- First-Party Cookies: Cookies set by the website you are visiting
- Third-Party Cookies: Cookies set by a domain other than the website you are visiting
3. Similar Technologies
In addition to cookies, we may use other similar tracking technologies:
- Web Beacons (Pixels): Small graphic images embedded in web pages or emails that collect information about your interactions
- Local Storage: Technology that allows websites to store data locally on your device
- Session Storage: Similar to local storage but data is cleared when the browser session ends
- Device Fingerprinting: Collecting information about your device configuration to identify your device
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for the operation of our Services. They enable core functionality such as security, network management, and account authentication. You cannot opt out of these cookies as the Services cannot function properly without them.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains user session state | Session |
| auth_token | Authentication and secure login | 7 days |
| csrf_token | Security - prevents cross-site request forgery | Session |
| mfa_verified | Multi-factor authentication status | Session |
| cookie_consent | Stores your cookie preferences | 1 year |
4.2 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. If you disable these cookies, some features may not function properly.
| Cookie Name | Purpose | Duration |
|---|---|---|
| user_preferences | Stores user interface preferences | 1 year |
| timezone | Remembers your timezone setting | 1 year |
| language | Stores language preference | 1 year |
| dashboard_layout | Remembers dashboard customizations | 1 year |
| calendar_view | Stores preferred calendar view (day/week/month) | 1 year |
4.3 Performance and Analytics Cookies
These cookies collect information about how visitors use our Services, such as which pages are visited most often and any error messages received. This information helps us improve our Services and understand user behavior. All data collected is aggregated and anonymous.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes users | 2 years |
| _ga_* | Google Analytics - maintains session state | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
| performance_data | Tracks page load times and errors | Session |
4.4 Marketing and Advertising Cookies
These cookies are used to deliver advertisements that are relevant to you and your interests. They also help measure the effectiveness of advertising campaigns. We limit our use of marketing cookies and primarily use them on our public website, not within the application itself.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _gcl_au | Google Ads conversion tracking | 90 days |
| _fbp | Facebook Pixel - ad delivery and measurement | 90 days |
| li_fat_id | LinkedIn conversion tracking | 30 days |
5. Cookies in Our Mobile Application
Our mobile applications (iOS and Android) use similar technologies to cookies, including:
- Device Identifiers: Unique identifiers associated with your mobile device
- Local Storage: Data stored locally on your device for app functionality
- SDK Technologies: Third-party software development kits that may collect analytics data
Mobile app tracking can be controlled through your device settings. On iOS, you can limit ad tracking in Settings > Privacy > Tracking. On Android, you can reset your advertising ID in Settings > Google > Ads.
6. Third-Party Cookies
Some cookies on our Services are set by third parties. We work with the following third-party services:
- Google Analytics: Web analytics service that helps us understand how visitors use our website
- Google Ads: Advertising platform for measuring ad campaign effectiveness
- Facebook/Meta Pixel: Marketing analytics for social media advertising
- LinkedIn Insight Tag: B2B marketing analytics
- Intercom: Customer messaging and support platform
- Stripe: Payment processing (essential cookies only)
These third parties have their own privacy policies governing the use of cookies. We encourage you to review their privacy policies for more information.
7. Healthcare Data and Cookie Usage
Important Notice: We do not use cookies, pixels, or similar tracking technologies to collect, store, or transmit Protected Health Information (PHI) or any other healthcare data governed by HIPAA.
- Analytics cookies do not have access to patient records, medical information, or PHI
- Marketing cookies are only used on public-facing website pages, not within the secure application
- Session and authentication cookies are used solely for secure access and do not contain PHI
- All PHI is processed and stored separately from cookie-based tracking systems
8. Managing Your Cookie Preferences
8.1 Cookie Consent Tool
When you first visit our website, you will see a cookie consent banner that allows you to accept or customize your cookie preferences. You can update your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
8.2 Browser Settings
Most web browsers allow you to manage cookies through browser settings. You can typically:
- View what cookies are stored on your device
- Delete all or specific cookies
- Block all cookies or only third-party cookies
- Set preferences for specific websites
- Receive notifications when a cookie is set
Here are links to cookie management instructions for popular browsers:
- Google Chrome: chrome://settings/cookies
- Mozilla Firefox: about:preferences#privacy
- Safari: Preferences > Privacy
- Microsoft Edge: edge://settings/privacy
8.3 Opt-Out of Analytics
To opt out of Google Analytics across all websites, you can install the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout
8.4 Do Not Track
Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no industry standard for how websites should respond to DNT signals. Our Services do not currently respond to DNT signals, but we respect your privacy choices as described in this policy.
9. Impact of Disabling Cookies
If you choose to disable or block cookies, please be aware that:
- Essential Features May Not Work: Disabling strictly necessary cookies will prevent you from logging into your account and using core features
- Preferences Won't Be Saved: Your customizations and settings may not persist between sessions
- Some Features May Be Limited: Certain functionality may be unavailable or perform differently
- You May See More Generic Content: Without functional cookies, we cannot personalize your experience
10. Cookie Data Retention
Cookie data is retained for varying periods depending on the type of cookie:
- Session Cookies: Deleted when you close your browser
- Authentication Cookies: Typically 7 days (or until logout)
- Preference Cookies: Up to 1 year
- Analytics Cookies: Up to 2 years (as set by Google Analytics)
- Marketing Cookies: 30-90 days depending on the provider
Analytics data collected through cookies is retained in aggregated, de-identified form for up to 26 months.
11. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Cookie Policy or our use of cookies, please contact us:
AveeCare LLC
Phoenix, Arizona, United States
Email: privacy@aveecare.com
General: hi@aveecare.com
13. Related Documents
Please also review our other legal documents: