Can I opt out of every notification?

Yes. Toggle off Email, SMS, and Push at the top, then save. Your office can still call you for urgent care issues, and a few safety-critical alerts may stay on at the agency level. If you turn everything off, let your office know how to reach you so they have a fallback for time-sensitive care updates.

Why is there no per-category list under SMS?

SMS is all-or-nothing in AveeCare. Texting is a single channel and the SMS Notifications switch is the only knob. For finer control, leave SMS on for the things you do want and switch off the duplicate categories under Email or Push.

Where do push notifications actually go?

Push goes through the AveeCare mobile app on iOS or Android. Install the app, sign in once, and accept the push prompt. After that, the per-category Push toggles on this page decide which kinds of notifications show up. If you have not installed the app, Push has no effect and you should rely on Email and SMS instead.

Can the agency override my preferences?

Partly. Your office sets agency-level defaults and can disable a category company-wide, which overrides your personal switch on that category. The note on the page reads Your company administrator may have disabled certain categories company-wide. Your toggles can quiet things, but they cannot force-on a category your office has disabled.

Are changes applied right away after I save?

Yes for new notifications. The toast Settings saved successfully confirms the change hit the server. Anything already queued or in flight before you saved may still arrive on the old preference, but the next time the system fires a notification it uses your new toggles.

Where do I update my email address or phone number?

Not on this page. Your contact info lives on your patient record on the admin side. Ask your office through Inquiries to update the email or phone number they have on file. Once they save it, the new value is what the Email and SMS channels will deliver to.

What is the default state for a new patient?

The first time you load this page all three channels are on. Under Email, Incident Reports is on and Visit Lifecycle is off. Every push category starts on. You can change any of these and click Save Settings to make your new defaults stick.

Patient communication preferences

Communication Preferences is the patient-side card that controls which notifications AveeCare actually sends you. Three channels at the top (email, SMS, push) and per-category toggles underneath let you keep the alerts that matter and silence the noise. The settings live on the same Settings page as your Visit Verification PIN and your AI assistant API keys.

Quick answer

Click Settings at the bottom of the Patient Portal sidebar. The first card is Communication Preferences. Toggle Email Notifications, SMS Notifications, or Push Notifications on or off. When Email or Push is on, an indented sub-list appears for per-category control. Scroll to the bottom and click Save Settings to commit your changes.

Open Settings

1. Open Settings and find Communication Preferences

Click Settings at the bottom of the Patient Portal sidebar.
The patient sidebar runs Dashboard, Timeline, Visits, Billing, Inquiries, Alerts, and Settings. Settings is the last item. The page header reads Settings with the subtitle Manage your notification preferences.
The Communication Preferences card sits at the top of the page.
Card heading shows a purple bell icon and the text Communication Preferences. Underneath is a short intro that reads Choose how you want to receive updates about your care visits and important information. Then the three channel rows follow in order: Email Notifications, SMS Notifications, Push Notifications. Each row has a blue switch on the right showing its current state from the last time you saved.

2. Toggle the three channels you want to receive

Tap the switch for each channel you want on or off.
The three channels are independent. Turn off SMS if you do not want texts and leave email and push on. Turn off push if you have not installed the AveeCare mobile app. The switches animate the moment you tap them but the change is not committed until you click Save Settings at the bottom.
When Email Notifications is on, the Email fine-tune list appears.
Underneath the Email row, an indented panel shows two rows: Incident Reports (incident creation and resolution notifications) and Visit Lifecycle (visit creation, updates, cancellations, completions). Each has its own switch so you can keep incident alerts but drop the routine visit emails.
A note explains that your agency admin may have disabled categories.
The fine print under the Email row reads Fine-tune which emails you receive. Your company administrator may have disabled certain categories company-wide. That means your office has the final say. If a category is off at the agency level, your personal toggle will not turn it back on.

3. Fine-tune the per-category push toggles

When Push Notifications is on, an indented sub-list groups the categories.
The push sub-list is organized into three groups: Visits, Financial, and Care and Communication. Each group label is in small gray uppercase letters. The full layout shows ten category rows in total, each with its own switch.
Toggle the rows you actually want.
The Visits group has Visit Scheduled, Visit Cancelled, Visit Updates, and Visit Reminders. Financial has Invoice Notifications and Billing Updates. Care and Communication has Inquiry Replies, Form Assignments, Care Plan Updates, and New Messages. All categories start on by default the first time you load the page.
Turning Push Notifications off hides the sub-list entirely.
The sub-list only renders when the top-level Push switch is on. Same pattern for the Email fine-tune list. If you do not see the per-category toggles, the parent channel is off.

4. Click Save Settings at the bottom

Scroll past the Visit Verification PIN and API Keys cards to the Save Settings button.
The Save Settings button sits below the Your Privacy is Protected note at the very bottom of the page. On a phone it sticks to the bottom of the screen so you do not have to hunt for it. On desktop it sits at the end of the page content.
A green toast confirms Settings saved successfully.
A toast appears at the top of the page. The button text briefly changes to Saving with a spinner while the request is in flight. If the save fails you will see Failed to save settings instead, and you can click again.
Changes take effect on the next notification trigger.
Once the toast confirms the save, future notifications respect the new toggles. Notifications already queued or in flight before the save may still come through on the old preference.

Common pitfalls

Forgetting to hit Save Settings. The switches feel like they save instantly because they animate the moment you tap them, but the change is only sent to the server when you click Save Settings at the bottom. Reload the page without saving and the toggles snap back to their last-saved state.
Turning off the parent channel and looking for the sub-list. The Email and Push fine-tune lists only appear when their parent channel switch is on. If you turn the top toggle off, the sub-rows disappear from the page because they no longer apply.
Treating Push as covering text messages. SMS and Push are separate channels. SMS uses your phone number and goes to the Messages app on your phone. Push uses your device push token and goes to the AveeCare mobile app. Turning one off does not affect the other.
No fine-tune list under SMS. SMS is all-or-nothing in AveeCare. The only knob for texts is the parent SMS Notifications switch. For finer control, leave SMS on and switch off the duplicate categories under Email or Push instead.
Assuming the office sees your toggles. These are personal preferences. The agency admin side has its own company-wide notification settings page. Your office cannot read which categories you switched off, only the agency-level defaults they configured.