Does AveeCare send a separate invitation email I can resend or revoke?

No. Create User makes a real Cognito account the moment you submit the form. Cognito automatically emails the new user a temporary password. There is no pending-invite state and no Resend Invitation action. If the welcome email is lost, use Change Password from the Controls column to mint a new temp password.

What role does Create User assign?

Create User assigns the User role, which is the administrative office-staff role. It can add and delete users, add or modify patients, add or modify caregivers, and more. For a caregiver who just needs to clock in, use Link Caregiver instead. For a patient or family member, use Link Patient.

Can I stop a new user from signing in before they ever do?

Yes. From the Account List row, click the trash icon to Delete User outright, or the red shield icon to Disable User. Disable blocks sign-in without deleting the record, so you can re-enable later.

The new user never got the welcome email. What do I do?

First, ask them to check their spam folder for an email from Cognito with a temporary password. If it is not there, click the key icon in the Controls column on their row. AveeCare will generate a fresh temp password, show it in the confirmation dialog, and force them to change it on next sign-in. Copy the temp password from the dialog before clicking confirm.

Why are there five legal agreements before I can create a user?

The new account will have administrative access to protected health information, so AveeCare records that an authorized administrator acknowledged the Privacy Policy, Terms of Service, Data Processing Agreement, Electronic Signature Consent, and AI Processing Consent on the user's behalf. These are required for HIPAA compliance.

Can I create multiple users at once?

No. The Create User form creates one account at a time. Bulk-create is not in the product today.

Why does the Confirm Email field block paste?

Typing the email twice catches typos before the account is created. A wrong email address means the user never receives their temporary password, so the paste block is a deliberate guard against that.

Invite a user

Adding a new office staffer to AveeCare starts on the Accounts page. AveeCare does not have a separate “invite, then accept” flow with a token that can be resent or revoked. You create the User Access Account directly, Cognito emails the new user a temporary password, and they sign in and set their own password the first time.

Quick answer

Open Accounts from the sidebar. Click the Create User card at the top of the page. Enter first name, last name, email, and a confirmation email, then check all five platform legal agreements. Click Create User at the bottom of the form. The new login appears in the Account List and the person receives an email with a temporary password from AWS Cognito.

Open Accounts

What Create User does, and what it does not

Create User makes a real Cognito account with the User role (administrative). It is not a deferred invitation. Once you click the final Create User button:

The account is created immediately with Status Active.
Cognito sends the user an email with a one-time temporary password.
The user signs in with that temp password and is forced to set a new one.
The row appears in the Account List right away, so you can sort, search, disable, or delete it before the user even signs in.

There is no Resend Invitation action, no Revoke Invitation action, and no pending-invite state. If the user does not receive the welcome email, use the Change Password row icon to mint a fresh temp password, or delete and re-create the account.

1. Open Accounts and click Create User

Open Accounts

Click Accounts in the left sidebar.
The page loads with three entry cards at the top: Create User, Link Caregiver, and Link Patient. Use Create User for office staff who need administrative access. Use Link Caregiver or Link Patient when you want to give an existing caregiver or patient record a login.
Click the Create User card.
A full-screen modal titled Create User Access Account opens. The modal has a red warning panel explaining that the new account will have administrative privileges (add and delete users, modify patients, modify caregivers, and more).

2. Fill out Account Information

Enter First Name, Last Name, Email, and Confirm Email.
Every field is required and marked with a red asterisk. The email becomes the user's sign-in username, so use the staffer's real work email. Temporary or throwaway emails are blocked by the form. The Confirm Email field intentionally does not allow paste, so you have to type the address twice; this catches typos before the account is created.

3. Acknowledge the five platform agreements

Scroll down to Platform Legal Agreements.
A progress bar at the top of the section tracks how many of the five agreements you have checked. The Create User button at the bottom stays disabled until all five are acknowledged.
Check all five agreement boxes.
The required agreements are Privacy Policy Acknowledgment, Terms of Service Agreement, Data Processing Agreement, Electronic Signature Consent, and AI Processing Consent. You can expand each one to read the full text before checking the box.
Click Create User at the bottom of the form.
A confirmation dialog asks you to confirm that you are creating a new administrative account. Click confirm to submit. A toast reads Successfully created user access account and the modal closes after the page reloads.

4. What happens after you click Create User

The new row appears in the Account List.
Status is Active, Role is User, Linked To is a dash (User accounts are not linked to a Caregiver or Patient record), Creation Time is the moment you clicked Create User, and Last Activity is empty until they sign in.
Cognito sends the user a welcome email with a temporary password.
AWS Cognito generates the temp password and emails it to the address you entered. The email is sent automatically the instant the account is created. There is no separate “send invitation” step from inside AveeCare.
The user signs in and is forced to pick a new password.
On first sign-in, Cognito requires them to replace the temp password with one of their own. After that, the password is managed from their own profile, not from the Accounts page.
If the welcome email never arrives, use the Change Password row icon to issue a fresh temp password.
Click the key icon in the Controls column on the new row. The confirmation dialog displays a new one-time password that you can copy and share with the user securely. They will be forced to set a new one on next sign-in.

Common pitfalls

Expecting a Resend Invitation action. There is no invitation token, so there is nothing to resend. Use Change Password from the Controls column to mint a fresh temp password if the original email was lost.
Expecting a Revoke Invitation action. The account is created the moment you click Create User. To stop the user from signing in before they ever do, use Disable User (the red minus shield icon) or Delete User (the trash icon) from the row controls.
Pasting into Confirm Email. The Confirm Email field is paste-blocked on purpose. Type the address out, do not copy from the Email field, or the form will not accept the value.
Throwaway or temporary email addresses. The form blocks disposable-email providers. Use a real work email that the user will actually receive on.
Forgetting to check all five agreements. The Create User submit button stays disabled until every box in Platform Legal Agreements is checked. A note in amber under the button explains why.
Using Create User for a caregiver or family member. Create User grants administrative privileges. For a caregiver who needs to clock in or a family member who needs the patient portal, use Link Caregiver or Link Patient from the same Accounts page instead.