Can I cancel a request after my office approves it?

Not from My Requests. The Cancel button is only there while the status is Pending. To cancel an approved visit, open My Visits, find the new visit on the date your office picked, and cancel it from the visit card.

How long do old requests stay on My Requests?

Indefinitely. Approved, Denied, and Cancelled cards stay in the list as your record of what you submitted and how it ended. There is no auto-delete and no archive button.

Where can I see the reason my request was denied?

On the request card itself. Denied cards show a red Response from office panel below the date and time preference, with the note your coordinator typed when they denied. If the panel is empty, the coordinator denied without leaving a note.

Does an Approved card mean the visit is already on my schedule?

Yes. As soon as the badge turns green, the new visit is on your My Visits list. Click View your visits in the green panel to jump straight there.

Will I be notified when a request changes status?

Yes. Your office sends a notification when a request moves from Pending to Approved or Denied so you do not have to refresh My Requests. The notification is also available in the Alerts page in the Caregiver Portal sidebar.

Can I resubmit a denied request?

Yes. The denied card stays as a record. Open the Request a Visit tab and submit a new request with the changes your office asked for, for example new dates, a different patient, or a different time of day. The old denied card is left untouched on My Requests.

Can my office see this same list?

Your office sees every request you submit on their Visit Request queue page. The queue is the office-side mirror of My Requests, and is where coordinators approve, deny, or send notes back to you. Your view is filtered to only your own requests.

Caregiver: My requests

My Requests is the caregiver-side log of every visit you have proposed through Request a Visit. Each card shows the patient, date window, time preference, and current status. Approved requests link straight to the new visit on your schedule, and denied ones show your office's note so you know what to change before trying again.

Quick answer

Sign in as a caregiver, open Open Shifts, and click the My Requests tab. Each row is one request you submitted, with a status badge of Pending, Approved, Denied, or Cancelled. Pending rows have a red Cancel button you can tap any time before your office acts.

Open Open Shifts

The four statuses

Status badges sit on the right of the patient name and never appear together:

Pending (amber). Sitting in your office Visit Request queue. Still cancellable.
Approved (green). A coordinator approved it. The visit lands on My Visits.
Denied (red). A coordinator declined. The reason shows in a red Response from office panel.
Cancelled (gray). You cancelled it yourself. The card stays in the list, dimmed.

1. Open the My Requests tab

Open Open Shifts

Click Open Shifts in the Caregiver Portal sidebar.
The page header reads Open Shifts with the subtitle Available shifts and visit requests. Three tabs sit just below: Open Shifts, Request a Visit, and My Requests.
Click the My Requests tab.
If you have any pending requests, the tab label shows a count in parentheses, for example My Requests (2). The empty state reads No Visit Requests Yet with a hint to start from the Request a Visit tab.

2. Read a Pending request card

Confirm the patient, date window, and time preference.
Every card lists patient name (or Any Patient if you left it blank), the date window you proposed, your Morning, Afternoon, Evening, or Any preference, and the reason you typed.
Tap Cancel on the right to take a Pending request back.
Cancel is only available while the status is Pending. Once your office approves or denies, the button goes away. A cancelled card stays in the list dimmed gray with a Cancelled badge so you have a record of what you submitted.

3. Read an Approved response panel

Look for the green Response from office panel.
When your office approves, the badge turns green and a green panel appears at the bottom of the card. The panel shows any note your coordinator left, plus the sentence Your office has approved this request.
Click View your visits to jump to the new visit.
The link inside the green panel sends you to your My Visits list, where the new visit is already on your schedule with the date your office picked. From there the visit behaves like any other assigned visit for clock-in, EVV, and pay.

4. Read a Denied response panel

Open the red Response from office panel for the reason.
A denied request shows a red panel with the note your coordinator wrote. Common reasons are the patient already has coverage that week, the office has a different staffing plan for that window, or your certifications do not match the patient.
Submit a fresh request with new dates if you still want the visit.
Denied cards stay on My Requests as a record. To try again, open the Request a Visit tab and submit a new request with whatever the office told you to change. The denied card stays where it is so you can compare what you tried last time.

Common pitfalls

Cancel is Pending only. Once your office approves or denies, the Cancel button is gone. To stop an Approved visit, open My Visits and cancel the visit there.
Cancelled is not Denied. Cancelled means you took the request back. Denied means your office said no. The badge color and copy differ so it is clear who acted.
Approved does not always match your exact dates. Your office picks one specific date inside your Start to End window. Check the green panel and the new visit date before assuming it landed on the day you preferred.
Denied reasons are office-written, not generated. If the red panel is empty, your coordinator declined without a note. Ask in chat or message your office for context before resubmitting.
The list never auto-clears. Old Approved, Denied, and Cancelled cards stay on My Requests as an audit trail. Scroll down to find older requests.