How do I turn on text messages for caregivers, and what do they get?

Turn on SMS for caregivers: connect a text provider, then switch on Visit Reminders and Urgent Alerts under SMS in Settings, Company Notifications. Caregivers get shift reminders and missed clock-in texts.

Quick answer1 min readUpdated for AveeCare
Short answer

First connect a text provider in Settings, Communications. Then open Settings, Company Notifications and switch on Visit Reminders and Urgent Alerts under SMS. Each caregiver needs a mobile number on their profile. Caregivers then get texts for visit reminders before a shift, please-confirm nudges, a missed clock-in, a visit running past its end time, and urgent alerts. Texts never include client names or health details.

Good to know

  • Who pays Your text provider bills you directly for each text. AveeCare does not charge for them.

Keep going

SMS provider settings

Account SID, auth token, from-number, and SMS-enabled toggle.

Notification settings

Company-wide email and SMS toggles for visit, billing, and account events.

Written by
Calvin Nesvig
Founding Partner, AveeCare

Builds AveeCare full-time. The AveeCare Help Center is written and maintained by the team that builds the product, so the steps in every article come from the same people who ship the features.

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