Caregiver quick start: your first visit in the app

For caregivers: sign in, take your agency’s training, find today’s visits, and start and end a visit.

5 stepsUpdated for AveeCare
In this guide
Sign in and take the trainingSee today’s visitsStart your visitEnd your visitWhere to get help

This guide is for caregivers. It walks through your first day in the AveeCare app: signing in, finding your visits, starting a visit when you arrive and finishing it before you leave. Agency owners can send this page to new caregivers as it is.

Your agency can rename pages and change the steps of a visit, so your app may look a little different from the pictures here. If your agency has turned on Training, it walks you through your agency's own version of the app.

Quick answer

Sign in with the email and temporary password your agency sent you. Open My Visits to see your visits. When you arrive, tap Start Visit. Before you leave, open the visit, tap End Visit and go through each step, then tap Submit Visit.

1. Sign in and take the training

Install AveeCare from the App Store or Google Play, or open the web app in your phone's browser. Sign in with the email address your agency used and the temporary password from your welcome email; you'll set your own password the first time. Install steps are in Mobile app overview.

  1. Tap the menu button, then Training, if your agency offers it.

    The training is a short walkthrough on a practice copy of the app with a sample client, so nothing you tap in it is saved. Some agencies ask you to finish it before you can use the app.
    Caregiver app menu on a phone with the Training item called out with a red box

2. See today's visits

  1. Your Dashboard lists today’s schedule.

    Each visit shows its time, the client and whether it is scheduled, in progress or completed.
    Caregiver dashboard with the Today’s Schedule heading called out with a red box

  2. Open My Visits to see every visit.

    Tap Accept to tell the office you'll be there, or Decline if you can't. Shortly before a visit starts (your agency sets how early), its card shows Start Visit.
    My Visits list with the Start Visit button on today’s visit called out with a red box

3. Start your visit

  1. Open the visit and tap Start Visit when you arrive.

    The visit page also has the client's address, directions, tasks and care plan.
    Visit page with the Start Visit button called out with a red box

  2. Check the details and tap Start Visit again.

    Allow location access when your phone asks: your location is recorded when you start and end the visit, as Electronic Visit Verification (EVV) requires. If your agency set up an arrival checklist, you tick it first.
    Start Visit sheet showing Location captured, with the Start Visit button called out with a red box

4. End your visit

  1. Before you leave, tap End Visit.

    Visit in progress with the End Visit button called out with a red box

  2. Go through each step, then tap Submit Visit.

    The steps are set by your agency. They usually include the tasks you did, any medications, visit forms and signatures. Tap Next after each one. More detail is in EVV checkout wizard.
    EVV Check-Out sheet on its first step, Task Completion

Where to get help

  • Messages in the menu reaches your office.
  • Help in the menu has guides like this one.
  • Training, if your agency offers it, can be taken again any time.

Common pitfalls

  • Starting the visit before you arrive. Your location is recorded when you tap Start Visit. Start it at the client's home.
  • Leaving without ending the visit. Your hours are counted from Start Visit to End Visit. If you forget, the app reminds you about the open visit next time; tell your office so they can fix the times.
  • Turning off location access. Without it the app can't record where the visit happened. Turn it back on in your phone's settings for AveeCare.

Keep going

App training for caregivers and families

A hands-on walkthrough of your version of the app on a practice copy. Optional, a reminder or required; see who has finished.

EVV checkout wizard

Guided EVV at end-of-visit: arrival/departure, PIN, voice, signatures, ADLs, exception codes.

Mobile app overview

iOS and Android Expo/React Native apps for caregivers and patients.

Written by
Calvin Nesvig
Founding Partner, AveeCare

Builds AveeCare full-time. The AveeCare Help Center is written and maintained by the team that builds the product, so the steps in every article come from the same people who ship the features.

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