How do I start a voice or video call with a caregiver or my team?

Press the phone or camera icon in a conversation’s header on Messages, or Start a call in AveeCare on a meeting block. Calls have mute, camera, screen sharing and Drive items.

Quick answer1 min readUpdated for AveeCare
Short answer

Calls run inside AveeCare, so nobody needs a Zoom or Teams account. On Messages, open a one-to-one or group conversation and press Start a voice call (phone icon) or Start a video call (camera icon) in its header. Everyone in the conversation is rung and can join from any page. For a meeting block without a pasted link, press Start a call in AveeCare in the block’s Meeting row; only the caregivers on that block are rung, and they join with Join call from the block on their Schedule. During a call you can mute, turn your camera off, share your screen, make the window bigger, or show a Drive item that everyone can open without leaving the call. Shrink the window to a small pill to keep working while the call stays up.

Step by step

  1. Open Messages and choose the person or group.
  2. Press the phone icon for a voice call or the camera icon for a video call.
  3. Allow your browser to use your microphone and camera when it asks.
  4. Press Leave the call when you are done.

Good to know

  • A group call holds up to eight people.
  • If someone is already on a call in that conversation, the header shows Join call instead.
  • Shrink the call window to keep working on other pages; opening a shared Drive item keeps the call up.
Written by
Founding Partner, AveeCare

Builds AveeCare full-time. The AveeCare Help Center is written and maintained by the team that builds the product, so the steps in every article come from the same people who ship the features.