How does a caregiver remove a walk-in visit started by mistake?

On the walk-in visit, tap Started by mistake? Remove it, say what happened and tap Remove visit; it comes off both schedules and the calendar.

Quick answer1 min readUpdated for AveeCare
Short answer

Open the walk-in visit in the AveeCare app and tap Started by mistake? Remove it. Say what happened, for example that you picked the wrong client, and tap Remove visit. The visit comes off your schedule, the client's and the calendar, and its time does not count. If you had clocked in, your office is told. The reason is kept in the visit's history.

Step by step

  1. Open the walk-in visit in the app.
  2. Tap Started by mistake? Remove it.
  3. Under What happened?, write a few words.
  4. Tap Remove visit. You go back to your dashboard.

Good to know

  • Only the caregiver who started it can remove it this way, and only before clocking out. After clock-out, ask the office to change or delete the visit.
  • Visits the office booked do not have this button. Ask the office to change those.
  • The office gets an alert that the visit was removed, with your reason, whenever you had clocked in or your agency asks to hear about walk-in visits. The office can restore it from the recycle bin.

Keep going

How do walk-in visits work? Can a caregiver start a visit that is not on the schedule?

Turn on Walk-in visits in Settings; a caregiver at a client with nothing booked taps Start a walk-in visit, found by location or picked from a list, and it goes on the calendar.

Caregiver clock-in / clock-out

Clock in/out with the early-clock-in window and on-screen confirmation.

Written by
Calvin Nesvig
Founding Partner, AveeCare

Builds AveeCare full-time. The AveeCare Help Center is written and maintained by the team that builds the product, so the steps in every article come from the same people who ship the features.

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