How do I approve or deny a caregiver's shift extension request from the alert?

On the Alerts page, open the Shift Extension Request alert, tap Review request, then Approve or Deny; approving extends the visit end time.

Quick answer1 min readUpdated for AveeCare
Short answer

On the Alerts page, find the alert named Shift Extension Request and tap Review request. The window shows the caregiver, the extra time and the reason. Tap Approve and confirm to extend the visit end time, or tap Deny, type a reason and tap Confirm Deny. Either choice marks the alert reviewed.

Step by step

  1. Open Alerts and find the Shift Extension Request alert.
  2. Tap Review request.
  3. Read the caregiver, the extra time and the reason.
  4. Tap Approve, then Confirm Approve. Or tap Deny, type a reason and tap Confirm Deny.

Good to know

  • Deny needs a reason. The Confirm Deny button will not send an empty reason, and the caregiver is told.
  • Already answered? If another office user answered the request first, the window says the request is no longer pending and shows its status.
  • Cancelled by the caregiver? The window says so. There is nothing to approve.
  • Prefer Scheduling? Pending requests also show as the purple Extensions badge on the Scheduling toolbar.

Keep going

Approve a shift-extension request

Approve, deny with a reason, or auto-handle caregiver extension requests from the Scheduling toolbar.

Alert detail & action history

Drill into an alert to see who saw it, who reviewed it, and what action was taken.

Written by
Calvin Nesvig
Founding Partner, AveeCare

Builds AveeCare full-time. The AveeCare Help Center is written and maintained by the team that builds the product, so the steps in every article come from the same people who ship the features.

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