When anyone in the office enters or changes a visit's start or end time or location by hand, AveeCare asks for the reason and puts the matching code on that ProviderOne line: SPST01 for the start, SPET01 for the end, SPEV01 when the caregiver could not use EVV at all, and EVSF01 for a system failure. Times and GPS the caregiver recorded in the app get no code. These questions only appear for agencies billing ProviderOne.
Good to know
- Visit address instead of GPS When a caregiver taps Use visit address because the phone had no location, that location counts as entered by hand and needs a reason.
- Forgot the reason? The line shows Record reason on Bill this period, so you can add it without changing the visit.
- Kept for DSHS Each line keeps what was entered by hand, by whom and why. File history has Records report for a DSHS request.