EVV Dashboard

A single view of every EVV visit across your agency. See status counts at a glance, filter by date, status, or state, and take bulk or per-visit actions without leaving the page.

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Status Overview

The top of the EVV dashboard shows live counts for each visit status. Click any status card to filter the table below to only visits in that status.

24
Pending

Awaiting validation

312
Validated

Passed all checks

8
Flagged

Needs review

5
Overridden

Admin approved

287
Exported

Sent to aggregator

AveeCare EVV Dashboard with status overview and visit table

Filtering & Search

Narrow down visits using multiple filter dimensions. All filters are combinable and the table updates in real time as you apply them.

Date Range

Pick a start and end date. Presets available for This Week, Last Week, This Month, Last Month, and custom ranges.

Visit Status

Filter by one or more statuses: Pending, Validated, Flagged, Overridden, or Exported. Multi-select supported.

State

Filter visits by the patient's state. Essential for multi-state agencies exporting to different aggregators.

Caregiver

Search by caregiver name or ID to view all visits for a specific worker across the date range.

Patient

Search by patient name or Medicaid ID to see all visits for a specific member.

Service Code

Filter by procedure/service code to isolate specific programs or service types.

Data Table

The main table shows every visit matching your filters. Columns are sortable and resizable. Here is what each column displays.

Visit DateThe date the visit was performed.
PatientPatient name and Medicaid ID (if applicable).
CaregiverAssigned caregiver name and employee ID.
Service CodeThe procedure/service code billed for the visit.
Scheduled TimeThe originally scheduled start and end times.
Actual TimeThe actual clock-in and clock-out times.
DurationActual visit duration calculated from timestamps.
GPS StatusWhether GPS was within geofence (Pass/Fail/No Data).
VerificationWhich member verification methods were completed.
StatusCurrent visit status (Pending, Validated, Flagged, Overridden, Exported).
FlagsNumber of failed compliance checks, if any.
ActionsPer-visit actions: View, Override, Export, or Edit.

Bulk & Per-Visit Actions

Bulk Actions

Select multiple visits using checkboxes and apply actions in batch. Available bulk actions depend on the selected visits' current statuses.

  • Bulk Export: Export all selected Validated or Overridden visits in your chosen format
  • Bulk Override: Override multiple Flagged visits at once with a shared justification
  • Bulk Re-validate: Re-run compliance checks on selected visits after data corrections
  • Bulk Mark as Exported: Manually mark visits as exported if uploaded outside AveeCare

Per-Visit Actions

Click on any visit row to expand its detail view, or use the action menu for quick operations.

  • View Detail: See all captured EVV data, GPS map, signatures, and compliance check results
  • Override: Review and approve a Flagged visit with documented justification
  • Export: Export a single visit in your selected format
  • Edit: Correct data fields (e.g., service code, authorization number) and re-validate
  • Void: Remove a visit from export consideration with a documented reason

Exception, Reason & Resolution Codes

When a visit can't follow the standard flow, AveeCare uses a three-layer code system to document exactly what happened, why, and how it was resolved. These codes are included in export files for aggregator compliance.

Exception Codes

What happened that deviated from the expected visit flow.

EXC-001Service Location Change

Visit occurred at a different location than the registered patient address (e.g., hospital, community outing).

EXC-002GPS Unavailable

Caregiver device could not capture GPS coordinates (e.g., poor signal indoors, device permission denied).

EXC-003Member Unavailable

Patient was not present at the scheduled visit time. Caregiver documented the situation and followed protocol.

EXC-004Early/Late Clock

Caregiver arrived significantly early or late compared to the scheduled time.

EXC-005Device Malfunction

Caregiver device experienced a technical issue preventing normal EVV data capture.

Reason Codes

Why the exception occurred.

RSN-001Patient Hospitalized

Patient was hospitalized and not available at their home address.

RSN-002Weather/Emergency

Severe weather or emergency conditions affected visit timing or location.

RSN-003Caregiver Substitution

A different caregiver covered the shift on short notice.

RSN-004Schedule Change

Patient or agency requested a schedule change after the visit was assigned.

RSN-005Community Activity

Visit involved an approved community-based activity outside the home.

Resolution Codes

How the exception was resolved.

RES-001Admin Override

An administrator reviewed the flagged visit and approved it for export with documented justification.

RES-002Data Corrected

Missing or incorrect data was corrected by the caregiver or admin and the visit was re-validated.

RES-003Visit Voided

The visit was voided and will not be submitted for reimbursement.

RES-004Documentation Added

Additional documentation was attached to support the visit (e.g., signed paper form).

Fully customizable: You can add custom exception, reason, and resolution codes in Settings to match your agency's specific workflows and your state aggregator's requirements.

State & Format Selector

Multi-state agencies can select a state from the dashboard header to instantly apply that state's EVV requirements and default export format. The entire dashboard — status counts, validation rules, and export options — adjusts to match.

What changes per state

  • Default export format matches the state's aggregator
  • Required verification methods are enforced
  • Compliance checks are weighted per state rules
  • Exception and reason code lists update to state-specific options
  • Export file naming conventions follow state requirements
Format override: Even with a state selected, you can manually choose a different export format from the format dropdown if your aggregator requires a non-default format.
AveeCare state and format configuration settings
Export FormatsBack to EVV

All EVV features included at $6/client/month.

No per-visit charges, no add-on fees, no long-term contracts.

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