How do I see where my support request is?

Help, Support: each request shows Received, In progress, Almost there and Done, with the date of each step. Help shows a dot when one moves.

Quick answer1 min readUpdated for AveeCare
Short answer

Open Help and choose Support. Each request you sent shows where it stands: Received, In progress, Almost there or Done, with the date it reached each step. Help shows a dot when one of your requests moves, even without a new reply.

Step by step

  1. Open Help and choose the Support tab.
  2. Choose a request to see its steps and dates.
  3. When it is Done, choose See what’s new if it is offered to read about the change.

Good to know

  • Not fixed after all? Reply on a finished request and it reopens.
  • You are only emailed about a step when our team chooses to tell you; the dot on Help shows every move.
Written by
Calvin Nesvig
Founding Partner, AveeCare

Builds AveeCare full-time. The AveeCare Help Center is written and maintained by the team that builds the product, so the steps in every article come from the same people who ship the features.

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