How do I undo or correct what AveeCare sent to QuickBooks Desktop?

Press "Sent to QuickBooks" on Payroll or Billing's Invoices tab, then "Undo this send": on the next sync AveeCare removes those hours and mileage checks, or voids or deletes the invoices. Edit a visit or invoice in AveeCare and QuickBooks is updated in place; records changed in QuickBooks are left for you to decide.

Quick answer1 min readUpdated for AveeCare
Short answer

Press "Sent to QuickBooks" on Payroll, or on the Invoices tab in Billing, then "Undo this send" on the send you want back. On the next sync AveeCare removes those hours and the mileage checks they paid, or voids or deletes those invoices. To fix one thing instead, edit the visit or invoice in AveeCare and QuickBooks is updated in place. Anything changed or paid in QuickBooks since is left alone and tells you why.

Step by step

  1. Open Payroll, or Billing and its Invoices tab.
  2. Press "Sent to QuickBooks".
  3. Find the send and press "Undo this send".
  4. For invoices, choose Void or Delete. Confirm.
  5. Let QuickBooks sync, then check the send: each record says what happened.

Good to know

  • Changed in QuickBooks first: If someone edited a record in QuickBooks after AveeCare sent it, it waits under "Needs your decision": keep the QuickBooks version or apply AveeCare's.
  • Paychecks: Hours already on a paycheck in QuickBooks are not removed; void the paycheck in QuickBooks first if you need them gone.
  • Nothing changes in AveeCare: Undo takes records out of QuickBooks only. Visits and pay runs stay as they are, and can be sent again.

Keep going

How do I see what AveeCare will send to QuickBooks Desktop before it goes?

Run payroll has "Preview what QuickBooks will get" (each caregiver's hours, items and overtime), and an invoice's menu has "See it in QuickBooks" (customer, template, lines, total). Both use the same build as the send and flag anything QuickBooks would refuse.

Why is an invoice or its total in QuickBooks different from AveeCare, and how do I fix it?

When QuickBooks and AveeCare disagree on an invoice total or payment, QuickBooks vs AveeCare (Settings, Payment Integrations) lists invoices missing from QuickBooks, with different totals, paid on one side only, or deleted in QuickBooks, each with a fix button; See it in QuickBooks compares one invoice.

Written by
Calvin Nesvig
Founding Partner, AveeCare

Builds AveeCare full-time. The AveeCare Help Center is written and maintained by the team that builds the product, so the steps in every article come from the same people who ship the features.

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