Where do I see a client's authorized hours against what was delivered?

The Hours section on a client's Care Coordination tab shows authorized hours against delivered, booked, missed and unstaffed hours by week.

Quick answer1 min readUpdated for AveeCare
Short answer

Open the client's Care Coordination tab and look at Hours. Filled this week shows how many authorized hours are delivered, booked with a caregiver, missed and still unstaffed. Below it, each week of the authorization shows as a chart or a table, and Payer report opens the client's unstaffed hours report.

Step by step

  1. Open the client and choose the Care Coordination tab.
  2. Find the Hours section. Filled this week shows covered against authorized hours.
  3. Open, missed and canceled shifts lists the visits behind the gaps; Open the visit takes you to each one.
  4. The weeks show as a chart; tap Show as a table for the numbers, with each week's Fill.
  5. Tap Payer report to open the unstaffed hours report for this client, ready to print or email.

Good to know

  • Across clients. Case Management's Unstaffed hours this week tile and the Insights view total the same numbers for everyone.
  • Visit or day authorizations add no hours here, and a pool of hours for the whole period is not counted as a weekly allowance.
  • Nothing authorized? Add the authorization on the client's Authorizations tab first.

Keep going

How do I assign a case manager to a client and log care updates?

On Case Management tap Assign to give a client a case manager, then Log a contact to record a call, visit, email or note on the client's care record.

Written by
Calvin Nesvig
Founding Partner, AveeCare

Builds AveeCare full-time. The AveeCare Help Center is written and maintained by the team that builds the product, so the steps in every article come from the same people who ship the features.

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