Short answer
When your monthly AveeCare payment is declined, you have a 3-day grace period, then we try the card once more. If that is declined too, the account is suspended: only the account owner can sign in, and your data is kept for 90 days. We keep trying the card for about two weeks, and the account comes back on its own as soon as a payment goes through. To come back sooner, sign in as the owner and click Try the card again, or Reactivate account to add a new card. Either way you pay the same bill once.
Step by step
- Sign in as the account owner. The suspended screen shows what you owe.
- To retry the card on file, click Try the card ending in ... again (the button shows the card's last four digits).
- To use a different card, click Reactivate account, enter the new card and click Reactivate account.
- When the payment goes through, your account opens right away and your team can sign in again.
Good to know
- Charged twice? No. Whether a later try of your card, a retry from the suspended screen or a new card pays it, it is the same bill, paid once.
- Your data is safe while suspended. Nothing is deleted for 90 days, and the owner can click Download Your Data on the suspended screen at any time.
- A card reported lost or stolen is never tried again. Add a new card with Reactivate account.
- Your team cannot sign in while the account is suspended. They can again as soon as the payment goes through, with nothing to set up.
Related
- AveeCare pricing, how the monthly bill is worked out.